At Ultra Studio we strive to process your order as quickly and carefully as possible. All orders are custom made to order therefore it will take between 2 – 3 weeks for us to complete and send the package from our studio. We always do our best to complete all orders as soon as possible. Once processed we will send you an email notification letting you know your order is ready and on its way.
We ship to most destinations within the European Union. You can order from us with confidence, in the knowledge that we always do our best to get your package to you as quick as we can. We don’t like to guarantee exact delivery times due to unexpected delays that may occur with customs etc.
Unsure if we ship to your address? Don’t hesitate to drop us an email at firstname.lastname@example.org.
The product prices listed on our website are inclusive of taxes but exclusive of shipment costs. The cost of shipping depends on the product, destination, shipping option and weight of the parcel. The cost will be calculated upon checkout.
Orders purchased on the website may be returned within 14 days of delivery as long as the product is sent in mint condition, in the original packaging and with the original receipt. Before returning your product, the return must be authorised by emailing us at email@example.com. Shipping fees for returned items are the responsibility of the customer. Claims for defective or damaged items must be filed with us by email within 5 days of delivery, therefore we ask that you inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies.
Order cancellation must be within 24 hours, after that time period we cannot guarantee a full refund as the product is custom made to individual orders as soon as possible.
If you have any more questions about your order or our terms or service you can reach us at firstname.lastname@example.org or +31(0)614857674.
Our postal address is Ultra Studio, tt. Neveritaweg 15 K8, 1033 WB Amsterdam.